• Pay next month or in EMIs up to 12 months.
• Pay just 70% now for mobiles, laptops & more.
• Up to 15% off on your first order
• Instant credit up to Rs.70,000 (No credit card required)

• No OTP, No CVV Secure ,1-Click payments on Flipkart & Myntra
• Instant refunds on returns and cancellations
• Partial Bill Payment. Pay a minimum amount instead of the full due
• Avail EMIs up to 12 months
• Pay just 70% now on mobiles, laptops & more.

What is Flipkart Pay Later?

Flipkart Pay Later is a payment option available on Flipkart & other partner platforms (such as Myntra and 2GUD). You can use this option to shop any number of times through the month without paying at the time of purchase and pay the total amount once or in part, or in EMl’s by the 5th of the subsequent month(s). This option is currently available for select products on Flipkart and other partner platforms.

Starting May 2021, a nominal usage fee of Rs.10/-will be added to the Flipkart Pay Later bills, for bills greater than Rs 1,000/-. (This will include only Pay Later limit usage, EMI and Flipkart Smart Upgrade will not be added towards calculation of usage fee)

What are the benefits of Flipkart Pay Later?

Flipkart Pay Later offers the following benefits:

• Simple, one-click checkout experience
• Credit for over a month without any extra charge
• Access to affordable EMls and Flipkart Smart Upgrade Plan
• Shop throughout the month, and pay for all your purchases in one bill
• Instant refunds on order cancellation or acceptance of returns

What is my credit limit on Flipkart Pay Later?

Please visit the Flipkart Pay Later section under ’My Account’ and refer to the ‘Pay Later’ section to know your total credit limit, available credit limit, bills due and the current month usage.

How can my available credit limit increase/decrease?

Your available limit can change depending upon the following actions:

• When you place an order on Flipkart or any other partner merchant
• When you cancel or return a product purchased on Flipkart or a partner merchant
• When you repay your Flipkart Pay Later bill

Can I request for an increase/decrease in my credit limit?

Currently, Flipkart pay later don’t support requests for changes in credit limits. However, They may choose to increase/decrease your limit based on your purchase & repayment behavior.

When applying for Flipkart Pay Later, I had to give device permissions such as SMS, etc. to the Flipkart app. What do you do with this data?

This data is used only to assess your eligibility for Flipkart Pay Later. Your personal data is not accessed and the collected data is not shared with third parties.

Why do I need to complete KYC for availing Pay Later services?

Flipkart Pay Later is a financial credit product offered to you in collaboration with Flipkart’s financial partners. Like with any other financial product, you are required to complete your KYC in order to avail it. You can complete the minimum KYC requirements via an Aadhaar-based OTP verification.

What is a minimum KYC? How is it different from a full KYC?

As per RBI Master KYC Directions, an Aadhaar OTPbased e-KYC is considered to be a minimum KYC. It is valid only for 12 months from the date of activating your Pay Later account. Also, your overall shopping usage will be restricted to Rs. 60,000 beyond which you will not be able to use Pay Later services without upgrading to full KYC.

How will I get to know when my minimum KYC is getting expired?

Please visit the Flipkart Pay Later section under ‘My Accounts’ on your Flipkart app. Click on the ‘KYC status’ section to know your KYC expiry date.

How can I upgrade to full KYC?

If you are a minimum KYC user, you can always upgrade to full KYC by visiting the ‘KYC Status’ section as mentioned above. We will also send you reminders as your KYC expiry draws closer.

What is the process for completing full KYC?

To complete your full KYC, we will search your KYC details on the Central KYC Registry. In case your central KYC record does not exist, you would need to undergo an AadhaarPaperless Offline e-KYC. Once successful, you will be required to provide your bank account details (Account no. 8. IFSC code). We will then proceed to deposit Rs 1/into your account to verify your account name against your PAN/Aadhaar.In order to upgrade your KYC smoothly, please ensure that the account number shared by you is active and is registered in your name.

What is the Central KYC Registry?

The Central KYC (C-KYC) Registry is an initiative by the government of India to centralize the KYC documents of the customers for availing various financial services. The purpose of C-KYC is to remove the need for submitting fresh documents for KYC verification every time a new financial relationship needs to be started.

What is Aadhaar Paperless Offline e-KYC?

Aadhaar Paperless Offline e-KYC is another mode for upgrading to full KYC. Only users who do not have a CKYC record will need to go through this. As part of the process, you will be redirected to the UIDAI website to generate your Aadhaar Paperless Offline e-KYC which will be shared with Flipkart’s lending partner in a secured manner.

Is my KYC/account information shared with partners?

They will share your KYC details and bank account number with Flipkart’s lending partner for the purposes of KYC completion only. The information will be stored and shared in a secure manner such that no other party will be able to access it.

How do I know if a particular product is eligible for Flipkart Pay Later?

If you are shopping on Flipkart, please look for ‘Flipkart Pay Later‘ under the ‘Easy Payment Options’ section on the product details page. If you are shopping on Flipkart’s partner platforms, you will be able to see ‘Flipkart Pay Later’ on the payment page if your order is eligible.

Why is Flipkart Pay Later not available for some items?

Flipkart Pay Later is currently available only for select products on Flipkart and other partner platforms.

How can I place an order using Flipkart Pay Later on Flipkart?

• Add all item(s) eligible for Flipkart Pay Later to your cart as usual
• Proceed to checkout
• Select Flipkart Pay Later as your payment mode
• Pay your monthly bill by the 5th of next month for all your purchases.

How can I place an order using Flipkart Pay Later on platforms other than Flipkart?

You can currently use Flipkart Pay Later on Myntra & ZGUD. To use Flipkart Pay Later on Myntra/ 2GUD, you must ensure that your phone number which you are logging in on Myntra/ ZGUD is the same as the registered phone number on Flipkart.

Do I need to make a down payment to buy an item using Flipkart Pay Later?

No. You can place orders throughout the month without any down payment.

How can I track my Flipkart Pay Later usage and transactions?

You can track the Flipkart Pay Later usage and transactions on the Flipkart App itself. Visit the “Flipkart Pay Later” section under the ‘My Account’ menu.

Do I get an OTP while paying through Flipkart Pay Later?

Most Flipkart Pay Later transactions do not require an OTP. However, to keep your account secure, you might occasionally be required to authorize the transaction using OTP.

Can I cancel/return my order after I’ve placed it using Flipkart Pay Later?

Yes. You can cancel/place a return request to your order by going to ’My Orders’ and choosing the item you wish to canceI/return.If you placed the order on external merchants like Myntra or ZGUD, the return/cancellation policies of the respective merchants would apply. The cancel|ation/return policy may vary on these merchants across different products and services.

I have received an SMS / Email notification for a Flipkart Pay Later order that I haven’t placed. What should I do?

If your order was placed on Flipkart, please cancel your order immediately by visiting ‘My Orders’ and choosing the item you wish to cancel. Please change your password, and contact our customer support for securing your account.

If the order was placed on a merchant other than ‘Flipkart’, please contact the respective merchant immediately to cancel the order. Please also change the password for the respective merchant account, and delink the merchant by visiting the “Manage Linked Apps” section under “Flipkart Pay Later” in “My Accounts” on the Flipkart app. We recommend that you relink your Flipkart Pay Later account to the merchant only after changing your password.

I am unable to use Flipkart Pay Later on merchants other than ‘Flipkart’. What should I do?

Please check if your phone number on the merchant such as Myntra/ 2GUD is the same as your registered phone number on Flipkart. Once you have updated the phone number at the merchant, it can take up to 24 hours to enable Flipkart Pay Later on the merchant. After 24 hours, you should be able to view Flipkart Pay Later as one of the payment instruments.

I am unable to see Flipkart Pay Later on PhonePe ‘My money’ or Payment page?

Starting 1st October 2020, Flipkart Pay Later is no longer available on PhonePe.

Flipkart Pay Later (EMI)

What is Flipkart Pay Later (EMI)?

Flipkart Pay Later (EMI) is a payment mode available on the Flipkart App that allows you to shop now and repay for your purchases through hassIe-free easy monthly instalments

What are the benefits of Flipkart Pay Later (EMI)?

EMI offers the following benefits:

• Simple & fast checkout experience
• Stretch your budget by paying for your purchases in easy installments
• Detailed and clear Billing with zero hidden charges
• Attractive repayment plans with flexible tenure options
• Instant refunds on order cancellation or acceptance of returns
• No Cost EMI offers may be available from time to time, as facilitated by sellers and brands

Who can use Flipkart Pay Later (EMI)?

This EMI facility is currently available to only a selected set of customers. However, they are continuously looking to expand this offering to newer customers. Keep visiting & shopping on Flipkart to know more.

What is my credit limit on Flipkart Pay Later (EMI)?

Please visit the ‘Flipkart Pay Later’ section under ‘My Account’ . Refer to the ‘Credit Usage’ section to know your total credit limit, remaining credit limit, bills due and the usage for the current month.

Why can’t I see Flipkart Pay Later (EMI) available for some items?

Flipkart Pay Later (EMI) is currently available for select products, where transaction amount is greater than Rs 2,500.

How can I place an order using Flipkart Pay Later (EMI) on Flipkart?

• Add item(s) to your cart as usual
• Proceed to checkout
• Select Flipkart Pay Later (EMI) as your payment mode, and select an EMI plan as per your preference.
• Please note, you may need an OTP to complete your transaction. This is an additional verification required as an enhanced security measure for certain transactions only.

How can I place an order using Flipkart Pay Later (EMI) on platforms other than Flipkart?

Currently, Flipkart Pay Later (EMI) is not available on platforms other than Flipkart.

Do I need to make a down payment to buy an item using this EMI facility?

No. You can place orders without making any down payment or paying processing fee.

What rate of interest will be incurred while availing this EMI option?

The interest rate & the actual interest amount to be paid will be visible on the payments page of Flipkart when you are selecting your EMl plan.

How can I track my usage and transactions?

You can track your Flipkart Pay Later (EMI) usage and transactions on the Flipkart App by referring to the ‘View. Usage’ section in the ‘Flipkart Pay Later’ dashboard under ‘My Account’.

Do I get an OTP while paying through this EMI option?

Yes, you may receive an OTP on your registered mobile number which you would need to enter to authorise the transaction.

Can I cancel / return my order after I’ve placed it using this EMI option?

Yes. You can cancel / place a return request to your order by going to ‘My Orders’ and choosing the item you wish to cancel/return.The cancellation / return policy may vary across different products and services.

I have received an SMS/ Email notification for a Flipkart Pay Later (EMI) order that I haven’t placed. What should I do?

Please cancel your order immediately by visiting ‘My Orders’ and choosing the item you wish to cancel. Please change your password, and contact Flipkart’s customer support for securing your account. Please raise a support ticket through Flipkart ‘Help Centre’ immediately at https://www.flipkart.com/helpcentre.

Bill Payment & Penalty

How will the bill be generated for Flipkart Pay Later & EMI?

You will get a single, unified bill that will contain your Pay Later as well as your EMl dues. The total amount due will be calculated on the ist of the subsequent month and will be payable by the 5th of the same month.

How will I know that my bill has been generated?

You will receive Email / SMS/ app notifications about the amount due and a payment link on the 1st of the calendar month.

How will I know what is the due date of the Flipkart Pay Later & EMI bill?

You can see this information in the My Account section. The due date is the 5th of the month, effective lst October 2020.

What will happen to my EMI dues once EMI transactions are discontinued?

Your past EMls will continue to get added in the subsequent bills as per their schedule. To continue using Pay Later services, please repay all your remaining EMI dues.

How do I pay my bill?

You can pay your bill by clicking on the payment link received along with the Email/SMS notification sent to you by Flipkart.You can also view your bill and make the payment from the ‘Flipkart Pay Later’ section under ‘My Account’ on the Flipkart website, mobile site, Android, or iOS app.

What payment modes are supported to pay the Flipkart Pay Later bill?

Flipkart currently support bill payment for Flipkart Pay Later through UPI / Debit Card / Net Banking only.

Can I pay the bill using Cash / EMls / credit card?

No, it does n’t support payment bills using cash / EMls / credit cards.

Can I pay the bill at the time of order delivery?

No, the bill can be paid only using the methods mentioned above.

Can I pay only a part of the bill?

Yes, you can pay a part of the Pay Later bill as per your convenience. However, you will need to clear the entire EMI instalment due in that month. The Min Amount Due at the time of partial payment will be inclusive of the EMI instalment for that month. You can avail this option on or before the 10th of the month by paying a minimum due amount (including a small convenience fee) to get the following benefits:

• Pay the remaining balance with the next month’s bill
• No Late Payment Fee charges (if payment is made before the due date)
• No collection reminders/calls No negative reporting to Credit Bureau
• No suspension of transactions on Pay Later account
• If you are making a Partial Payment after the due date and on or before 10th of the billing month, please note the following in addition to the benefits mentioned above:
• You can continue to transact using your Pay Later account after you complete the partial payment
• Late payment charges will not be applied after a successful partial payment
• If the late fee is applied on your bill due to non-payment, you can still make partial bill payments 30 days after the due date. However, you will only get the following benefits in this case:
• Pay your outstanding due in multiple parts
• Reduced late payment charges / Penalty on the remaining balance
• May attract suspension of transactions on Pay Later account
• Negative reporting to Credit Bureau

My bill has both Pay Later and EMI dues. Can I clear only my Pay Later dues now & my EMI dues later on?

Clearing Pay Later and EMI dues separately will not be possible. Once a bill is generated, we encourage you to pay the full outstanding amount. However, we also extend the Partial Payment facility on Pay Later dues for eligible customers only.

Can I pay for my unbilled transactions of Flipkart Pay Later or Flipkart Pay Later EMI?

Yes, you can pay for the unbilled transactions at any time during the month.

Can I change the bill date or due date?

No, they don’t support changes to the bill date or due date at this time. The bills will continue to be generated on the lst of the month, with the 5th as the due date.

I missed the Email/SMS notification sent to me at the time of bill generation. Will I be reminded again?

Don’t worry. In case you missed the furst communication, Flipkart will send you multiple reminders before the due date so that you have sufficient time to clear your dues. Alternatively, You can always visit the ‘My Accounts’ section on your Flipkart app and click ‘Pay Now‘ in the Flipkart Pay Later section in order to clear your dues.

What happens if I don‘t pay my bill by the due date?

A penalty for late payment is charged based on the outstanding due as of the 5th of the month. The penalty structure is as follows:

Bill Amount	Late Payment Charge Amount
Rs 100 – Rs 500	Rs 60
Rs 501 – Rs 1000	Rs 125
Rs 1001 – Rs 2000	Rs 175
Rs 2001 – Rs 4000	Rs 300
Rs 4001 – Rs 5000	Rs 410
Rs 5000 & above	Rs 600

\charges are inclusive of applicable taxes*

Please note that the above structure might change in the future which will be duly communicated to you.

What happens if I don’t pay my bill even after multiple reminders?

Any outstanding due as of the 5th of the month will lead to a late payment penalty as described above. Further delays in payment may lead to deactivation of the Flipkart Pay Later and EMI account and suspension of any further purchases on www.flipkart.com, Flipkart Mobile apps, Flipkart mobile site, and any other merchants that support Flipkart Pay Later.

Legal action may also be initiated by their Financing Partner against delinquent customers. The Financing Partner will also report the non-payment of the loan to the relevant credit information bureau(s). This will adversely affect your ability to borrow in the future. Therefore, we encourage you to clear your dues on time

Return and Refunds

My payment using the Flipkart Pay Later/EMI did not go through, but the amount has been deducted from my credit limit. What should I do?

The amount will be automatically credited back to your credit limit on the same working day. Please contact us if it is not credited even after 24 hours.

I paid for my Flipkart order using Flipkart Pay Later/EMI but canceled the same later on. How will my limit be impacted?

Your Pay Later/EMI limit will be restored in case of a cancellation or return. Your pending EMI dues will be adjusted with the refunded amount and the same will get reflected in your bill. However, please note that there will be no refund to your bank account given the payment was deducted using your Pay Later/EMI limit only.

Once a bill is generated, how can I get the refund for an item that I have paid using Flipkart Pay Later or EMI?

Once your refund has been processed successfully, your due amount will be automatically updated if you haven’t paid the bill already. After that, you will need to pay the adjusted due amount only.

What happens to any refund for orders placed using Flipkart Pay Later/EMI, if I have already paid my bill?

If the bill has already been paid, any refund amount will be credited back to the payment mode used for bill payment, subjected to the product’s return and cancelation policy and the normal refund timelines.In case you had already paid an EMI instalment, the excess amount collected will be refunded back to your bank account.

I placed a return request, but the same was pending approval when my Pay Later/EMI bill got generated. What should I do now?

Please pay the total bill amount before the due date. When your return request is approved by the respective seller, a refund will be initiated to the payment mode used to pay the bill. Penalty charges, if any, will not be refunded or adjusted. Hence, we request you to clear your dues on time.

Flipkart Smart Upgrade

What is Flipkart Smart Upgrade?

With Flipkart Smart Upgrade Plan, you can now buy a product by paying just a fraction of the cost upfront (Say 70%).After the plan duration, you have two options: 1.Upgrade to a new product from the same category and give back this original product. 2.Pay the advance amount availed at the time of purchase and keep using this original product.

How do I get Flipkart Smart Upgrade?

The Flipkart Smart Upgrade Plan is offered as a credit construct on your Flipkart Pay Later account. You can initiate the KYC journey from the product page where Flipkart Smart Upgrade is eligible. You can also directly apply for Flipkart Pay Later to get Flipkart Smart Upgrade.

Am I eligible for Flipkart Smart Upgrade?

Selected Flipkart Pay Later users are eligible for Flipkart Smart Upgrade. The eligibility for Flipkart Smart Upgrade is determined based on the conditions of their financial partner.You can see if you are eligible for Flipkart Smart Upgrade by applying for Flipkart Pay Later. If you are already a Flipkart Pay Later user and are eligible for Flipkart Smart Upgrade, you can see the credit limit approved for Flipkart Smart Upgrade on your Flipkart Pay Later Passbook under My Accounts on app.

I am eligible for Flipkart Smart Upgrade, how can I buy a product with the Flipkart Smart Upgrade Plan?

When you are viewing a product on Flipkart, you will be able to see the option to purchase the product with Smart Upgrade on the Product Page. You can follow the steps there to select the plan, confirm and make your purchase.

Do I have to pay a fee for availing Flipkart Smart Upgrade Plan?

There is a nominal fee associated with the Plan. This fee is visible on the plan details for the product, and varies for the products. You will not need to pay any interest/usage charges on Flipkart Smart Upgrade Plan.

What plan durations exist for Flipkart Smart Upgrade?

Flipkart Smart Upgrade offers three plan durations 12 months, 18 months & 24 months. However, this varies from product to product. Available plan durations will be displayed on the product page.

What products is the Smart Upgrade Plan available on?

Flipkart Smart Upgrade Plans are available on a large selection of products across Mobiles, Laptops, TVs, Refrigerators, Washing Machines and Tablets. You can see if a Smart Upgrade plan is available on the Product Page of the products you are considering to purchase.

I used to see the Smart Upgrade Plan option earlier but I no longer see it. Why?

The list of customers eligible for Smart Upgrade is refreshed from time to time. Hence you might not be able to see the same anymore as you are no longer eligible for the same.

How can I know more about the Flipkart Smart Upgrade Plan?

You can visit the Flipkart Smart Upgrade Plan FAQs on the Plan details page that is visible on any product eligible for Flipkart Smart Upgrade.

When is my repayment/upgrade due date?

You can check the repayment due date of your Smart Upgrade plan on the Plan Details Section from My Orders.

How do I upgrade my device after my plan tenure under the Flipkart Smart Upgrade Plan?

At the end of plan duration, you will be able to redeem the Flipkart Smart Upgrade Plan value by purchasing another device on Flipkart sold by select sellers. If you wish to exchange your device, at the time of purchase of your next device, you simply opt for ‘Claim Flipkart Smart Upgrade/Claim Buyback’ on the product page. Post your order placement, the wishmaster will take back your old device and handover your new device. Your old device should fulfil the checks performed during pickup.

In case I want to keep the device, how can I repay the remaining amount?

At the end of plan duration, you will be able to make a payment by visiting the My Account or My Orders section on Flipkart platform

Partial Bill Payment

What is Partial Bill Payment?

Partial bill payment is a flexible payment option for you to pay a part of your outstanding dues as per convenience.You can avail of this option on or before 10th of the billing month by paying a minimum due amount (including a small convenience fee) to get the following benefits:

• Extra credit period up to 30-days
• No Late Payment Fee charges (if payment is made by 10th of the billing month)
• No collection reminders/calls No negative reporting to the credit bureau
• No suspension of transactions on Pay Later account
• If you are making 3 Partial Payment after the due date
• and on or before 10th of the billing month, please not the following in addition to the benefits mentioned above:
• You can continue to transact using your Pay Later account after you complete the partial payment
• Late payment charges will not be applied after a successful partial payment

What is the minimum amount that I have to pay? How is it calculated?

The minimum payable amount depends on your Pay Later purchases in the current bill statement. It comprises of:

• 10% of your Pay Later purchases 0 Convenience fee for the partial payment option
• Any rolled over (or unpaid) amount from the previous month(s)
• Any late payment charges from the previous month(s)

How is the convenience fee calculated?

The convenience fee is dependent on the amount you carry forward to the next month. The more you pay this month, the lesser will be the carry forward amount and the lesser will be the convenience fee charged.

Carry Forward amount to next month	Convenience Fee for Partial Payment	Late Payment Charges for payments after the due date
<= Rs 500	Rs 60	Rs 60
Rs 501 – Rs 1000	Rs 60	Rs 125
Rs 1001 – Rs 2000	Rs 120	Rs 175
Rs 2001 – Rs 4000	Rs 240	Rs 300
Rs 4001 – Rs 5000	Rs 330	Rs 410
Rs 5000 & above	Rs 475	Rs 600

\charges are inclusive of applicable taxes*

Please note that the above structure might change in the future which will be duly communicated to you.

Why is the minimum due on my bill the same as the bill amount?

If your Pay Later bill amount is less than or equal to Rs. 500, your minimum due amount is the same as the bill amount.If the bill has only EMI payments, then the minimum due amount is the same as the due EMI amount for that month.

Will I be charged an additional late payment fee for the balance amount if I make a partial payment?

If you make a partial bill payment on or before the 10th of the month, no additional late payment fee will be charged for the current bill statement. However, if you are making a partial bill payment after 10th of the month, you will have to pay the late fee charged to your account. We encourage you to clear your dues or make a partial payment on or before the 10th of the month to avoid late payment charges in the future.

Will I be able to continue using my Flipkart Pay Later credit limit, if I make a partial payment?

Yes, absolutely. If you make a payment (either the full amount or at least the minimum due amount) before the 10th of the billing month, you would be able to use your remaining Flipkart Pay Later credit limit on all eligible products. If you opt for part pay after that, you won’t be able to use the credit limit unless you pay the full amount.

How is the EMI calculated in case of partial payment?

The full EMI amount is added to the minimum due amount if you opt for making a partial payment.

Will I be charged additional interest for increasing the credit period by making partial payment?

No, you will not be charged any additional interest on the carry forward amount if you make a partial payment. You will only be charged a small convenience fee for availing of this benefit which is already included in the minimum due amount.

Will there be negative bureau reporting if I only pay a partial amount before the 10th of the billing month?

If you opt for making a partial payment before the 10th of the billing month, your credit period will be extended till the next month’s due date. There will be no negative bureau reporting for the outstanding amount and you will not receive any reminders to pay the outstanding amount till the next month’s bill due date.

How many times can I carry forward the balance after paying the minimum due amount?

You can carry forward the balance amount only once per bill. You will have to pay the carry forward amount from the previous month first in order to avail of partial payment benefits for the current month’s bill.

What is meant by carry forward amount?

After you make a partial payment, the remaining balance amount which is shifted to the next month’s bill is called the ‘carry forward amount’. You need to pay the carry forward amount before the next month’s due date to continue using Pay Later.

What is the new credit period if I make a partial payment?

If you make a partial payment before the 10th of the billing month, your credit period for the outstanding balance amount will be increased by up to 30 days and you can pay the balance amount by the due date of the next month’s bill.

Will my credit score be impacted if I make a partial bill payment?

If you are making a partial payment before the 10th of the billing month, your credit score will not be negatively impacted. However, if you are paying after that, the delay in payment is reported to the credit bureau. No further negative reporting is done after you have made the full payment of the entire due amount.

Can I make partial bill payments if my bill is already overdue and the late fee is also applied?

If the late fee is applied on your bill due to non-payment, you can still make partial bill payments 30 days after the due date. However, you will only get the following benefits of partial payment in this case:

• Pay your outstanding due in multiple parts
• Reduced late payment charges / Penalty on the remaining balance

Please note, using partial payment after late fee application leads to negative bureau reporting. Your Pay Later account remains blocked till you clear the entire Pay Later outstanding bill amount in parts.

Usage Fees

What is Usage Fees?

Usage fee is the amount which will be added to your bill every month in case your cumulative purchases excluding returns and cancelations cross a threshold of Rs.1 ,000/-. The usage fee of Rs.10/will be added by the financing partner for such cases.

How is the usage fee calculated?

The nominal usage fee of Rs.10/will be added to the customer’s dues if the credit usage for the month is higher than Rs.1,000/-.

Usage for the month	Usage fee added to the bill
Less than or equal to ₹1000/-	Rs.0/-
Any amount more than ₹1000/-	Rs.10/-

Will the usage fee be refunded if I canceI/return some items after paying the bill?

Yes, if you have paid back your dues inclusive of the usage fees, and after the cancellation / returns the net effective dues for the month go below ?1000/then the usage fee will be refunded back to the source of the payback.

For example If you used Flipkart Pay Later credit for Rs.1,500/for the month of May, your bill would be generated for Rs.1,510/-. On June lst you paid this amount in full, using UPI. On June 2nd, you canceled a few items and your total usage for the month of May came down to Rs.900/in such a case, along with the usage fees of Rs.10/would be refunded back to the same UPl handle.

How do I pay the usage fees?

The amount will be added to your bill, and will be payable whenever you are making a payment. The usage fees would be added to your monthly usage amount directly.

When do I need to pay the usage fees?

The amount will be payable either along with your bill or whenever you choose to pay your dues.

Will the usage fee be charged if I am paying only for the rollover amount of last month?

No, Only the billing month’s usage is considered while calculating the usage fee.

Will the usage fee be added if my dues are increased due to late payment charges?

No, Only the billing month’s usage is considered while calculating the usage fee.

Will the usage fee be considered against calculation of the late payment charges?

No, Only the billing month’s usage is considered while calculating the usage fee. However, if the usage fee was added to your bill, it will need to be paid along with the bill.

Other Important FAQs

How do I contact financial institution for any queries?

You can contact IDFC FIRST Bank at the following touchpoints:

• Phone: 1860 500 9900
• E-mail: [email protected]
• Help Centre: https://customerportal.capitalfirst.com/s/portal-login?language=en_US
• Branch: https://www.capitalfirst.com/branch-locator

Will the Flipkart Pay Later option reflect as a loan in my credit history or credit report?

Flipkart Pay Later will reflect in your credit history/report as a loan for the amount of limit assigned to you. The loan period will reflect a period of 12 months, as sanctioned by Flipkart’s Financing Partner.

How do I withdraw my consent for sharing my credit information?

You can withdraw your consent by contacting Flipkart through their Help Centre: https://www.flipkart.com/helpcentre. Please note that once you withdraw your consent, you will not be able to use your Flipkart Pay Later or EMI anymore. You will be asked to clear your pending dues (if any) post which your account will be closed.

How do I close my Flipkart Pay Later account?

In case you want to close your Flipkart Pay Later account, you can do so by contacting us through Their Help Centre: https://www.flipkart.com/helpcentre.

Their Financing Partner will also mark the account as closed post-settlement of all dues.